Caring For Your FTA Products
All of our headbands are made with plastic inners. There for should not be bent or harshly handled as plastic can snap and weaken if they are over flexed. We can not refund for headband breakages as is it the responsibility of the owner to take care of the headband.
We recommend spot washing hair accessories or hand washing them. They can be ironed on a low heat and we also recommend using hair straighteners on low temp to iron out any creases in the messy bows that may occur over time.
We also cannot refund for any damage made to the fabrics as these are thoroughly checked before leaving FTA. Take care not to damage the fabric and store safely to avoid creasing and damage.
Please be sure to avoid sharp edges and corners with your embroidered wears to avoid snagging of the threads. Take care during washing and drying. Our embroideries are generally hard wearing but to ensure they live a long beautiful life we recommend taking extra precautions during washing, drying, wearing and storing your wears.
We cannot refund any items where damage has been made to embroidered wears after they have left us here at FTA. We use high quality threads and all embroideries are made in house here at FTA. There for there is a high level of quality checking throughout the process of making our embroidered wears.
Vintage, Preloved, Recycled and Ethical Wears:
All your wears should come with wash instructions either on the garments label or with a note in your order. If for some reason you do not have this please contact us for wash instructions for your item. We cannot refund customers who may have damaged their items through incorrect washing. There for please do not hesitate to contact us if you have any concerns before washing.
Due to the nature of Vintage and Preloved fabrics we cannot refund for signs of wear on these items. While we specifically look for vintage and preloved wears that are in great condition for their age it is still a natural part of their history to show some signs of wear. Please be aware of this before purchasing a vintage or preloved item. The listing for these items will state any signs of wear or damage that may be on the item.
All of our jewellery is made using either polymer clay or epoxy resins. Please be gentle with these items and store them safely when not wearing them to avoid chipping the jewellery. Always make sure jewellery is safely secured while wearing or storing to reduce the risk of losing any charms or pieces that are a part of the product. We cannot refund or replace any jewellery or pieces where loss or damage has been incurred after 7 days of receiving your items.