We want our customers to be happy so if you have a problem with your item you can contact us through our contact page to try and resolve the issue. You must contact us within 7 days of receiving your item, after this time frame we cannot help you with a return. Please state the item name, price and reason for wanting to return it. We will then give you our Returns Address and 7 days to return the item.
We will only refund items sent to us in their original state that we sent them to you. If there are any faults or damage to the item that were not there when they left Free The Authentic we will be unable to give a refund. We keep a close check of all our items along with photos so to have proof of all our items original state and there for cannot refund for any damage or faults incurred after they have left our building.
AT PRESENT WE CANNOT REFUND ANY INTERNATIONAL RETURNS.
Shipping and Shipping Outside Of The UK?
While we do ship abroad and have set shipping prices we highly recommend you get in touch with us first to discuss your shipping options as you could save money rather than going through our set shipping costs. In some cases shipping may be more expensive and it will be up to you weather you want to go ahead with placing your order or not. There for we strongly recommend contacting us first before making an order outside of the UK. We can also inform you how long it will take for your item/s to arrive.
Customers are responsible for all taxes and duties imposed by their country of residence. Should Free The Authentic be invoiced directly from the shipping company after delivery, we will email an invoice for the balance due which will need to be paid immediately.
Orders are sent out for delivery 1-3 business days after your order has been placed.